Bicycle Helmet Safety Institute
The Helmet Update by Email
CPSC consumer complaints database is live
Today the Consumer Product Safety Commission opened its product safety complaint database for consumer input. You can post problems you have encountered with products by brand, including bicycle helmets.
The portal is here.
If you think your helmet failed, fell apart or had a readily identifiable defect, you can post that on the site, and it is supposed to appear in the database.
CPSC will process your request, and consult with the manufacturer before posting it. That could mean your post will be edited or even not put up, and you will have to resort to a blog somewhere instead. But you can still search the database to find out if others have had the same experienceľassuming their posts were not zapped. New reports are not seen publicly until they have been reviewed by CPSC staff and the manufacturer of the product. So today there are no reports to be seen, but there is a full list of recalled helmets.
Congress included the requirement for the database in the 2008 CPSIA act. But some members of the current Congress are attempting to cut it out of the CPSC budget. Organizations representing manufacturers have opposed it, and are concerned that false postings could be injurious. Manufacturers can register to receive copies of complaints posted about their products.
We have a page up with more detail.