Reporting Defective Helmets
Summary: CPSC has a database giving consumers the ability to report defective products on line.
The U.S. Consumer Product Safety Commission has jurisdiction over the quality of bicycle helmets sold in the US market by virtue of its bicycle helmet standard.
The Rule published by CPSC has the force of law. A manufacturer whose product fails to meet the standard is subject to civil and even criminal penalties. In an extreme case, you can go to jail for refusing to comply with a CPSC standard. At least one manufacturer of a different product did. Here is that story.
Online ReportingCPSC has a database called SaferProducts.gov giving consumers the ability to report defective products on line. The helmet manufacturer is given the opportunity to review the report before it is posted.
By MailYou can mail things to CPSC on paper, addressed to:
U.S. Consumer Product Safety Commission
Office of Compliance 4330 East West Highway Bethesda, MD 20814
By TelephoneYou can also report an incident or unsafe product by calling CPSC toll-free at (800) 638-2772 or (800) 638-8270 for the hearing and speech impaired.
This page was revised on: October 28, 2020.